Long-Term Care Ombudsman
Welcome! You have reached the KIPDA District (Kentuckiana Planning and Development Agency) Long-Term Care Ombudsman Program, located at…
Catholic Charities Louisville
2911 South 4th Street
Louisville, KY 40208
502-637-9786 or
24 Hour Answering Service -1-800-854-3233
The Long-term Care Ombudsman is a NO COST service for the community.
Catholic Charities holds the KIPDA contract to administer the Ombudsman Program. We serve residents in long-term care facilities and their families in Bullit, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties in Kentucky.
The Ombudsman Program was created in 1972 as a Public Heath Service demonstration program to meet the needs of residents facing problems in nursing homes. In 1978 Congress amended the Older Americans Act to include a requirement that each state develop a Long-Term Care Ombudsman Program. The Ombudsman Program addresses complaints and advocates for improvements in the long term care system. Ombudsman responsibilities outlined in the Older American Act include:
- Identify, investigate, and resolve complaints made by or on behalf of residents;
- Provide infor mation to residents about their rights;
- Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care;
- Promote the development of citizen organizations and volunteers to participate in the program;
- Advocate for changes to improve residents’ quality of life and care.
The word Ombudsman comes from a word used in Sweden in the 17th and 18th centuries meaning “King’s Man”. Webster’s Dictionary defines the word as a “public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals”. The word ombudsman generally refers to an advocate for the interest of the common people or the general public.
Click here to see how we can help when your choosing a Nursing Home
Volunteers are always welcome! Click here to view current volunteer opportunities.
Thank You for visiting our webpage. Please be in touch if you have further questions or concerns. We are dedicated to improving quality of life in nursing homes.
