We have been advised by the Pastoral Center that errors have been discovered on some of the Humana ID cards that have been received in the past 2 – 4 weeks. These errors involve member ID numbers and co-pay information.

Everyone enrolled in medical and dental plans for 2023 will be receiving new Humana ID cards to replace any previously received. We do not yet have a timeframe for the new cards. As we get more information, we will pass it along.

Q: So, what do I do until the new cards arrive?

A: What you do until the new cards arrive is based on your member ID on your cards.     

• If your member ID on the 2023 Humana card is the same as your 2022 Humana card, you may use the new card for now.
• If your member ID on the 2023 Humana card is different than your 2022 Humana card, DO NOT USE THE 2023 CARD. Continue to use your 2022 card. If anyone has any issue, ask your provider to call Humana to verify your correct benefits. The numbers are listed on the back of all ID cards.