The Long-Term Care Ombudsman Program strengthens the voices of those in nursing homes and other long-term care facilities, accompanying and supporting them while providing the tools to advocate for themselves by educating them on their rights.

With the assistance of a large network of trained volunteers, we provide this service at no cost to residents across Breckenridge, Bullitt, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble, and Washington Counties. That’s over 9,700 beds in more than 125 facilities.

Ombudsman responsibilities outlined in the Older Americans Act (an act created in 1972 and amended in 1978) include:

• Identify, investigate, and resolve complaints made by or on behalf of residents
• Provide information to residents about their rights
• Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care
• Promote the development of citizen organizations and volunteers to participate in the program
• Advocate for changes to improve residents’ quality of life and care