The Long-Term Care Ombudsman Program advocates on behalf of residents in nursing homes and other long-term care facilities. It is a no cost service, and we assist long-term care residents and their families in Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties.
The Ombudsman Program was created in 1972 as a Public Health Service demonstration program to meet the needs of residents facing problems in nursing homes. In 1978, Congress amended the Older Americans Act to include a requirement that each state develop a Long-Term Care Ombudsman Program. The Ombudsman Program addresses complaints and advocates for improvements in the long-term care system. Ombudsman responsibilities outlined in the Older Americans Act include:
- Identify, investigate, and resolve complaints made by or on behalf of residents
- Provide information to residents about their rights
- Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care
- Promote the development of citizen organizations and volunteers to participate in the program
- Advocate for changes to improve residents’ quality of life and care
Catholic Charities holds the Kentuckiana Regional Planning and Development Agency contract to administer the Ombudsman Program.