Long-Term Care Ombudsman

The Long-Term Care Ombudsman Program advocates on behalf of residents in nursing homes and other long-term care facilities. It is a no cost service, and we assist long-term care residents and their families in Breckenridge, Bullitt, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble, and Washington counties.

The Ombudsman Program was created in 1972 as a Public Health Service demonstration program to meet the needs of residents facing problems in nursing homes. In 1978, Congress amended the Older Americans Act to include a requirement that each state develop a Long-Term Care Ombudsman Program. The Ombudsman Program addresses complaints and advocates for improvements in the long-term care system. Ombudsman responsibilities outlined in the Older Americans Act include:

  • Identify, investigate, and resolve complaints made by or on behalf of residents
  • Provide information to residents about their rights
  • Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care
  • Promote the development of citizen organizations and volunteers to participate in the program
  • Advocate for changes to improve residents’ quality of life and care

Catholic Charities holds the Kentuckiana Regional Planning and Development Agency and Lincoln Trail Area Development District contract to administer the Ombudsman Program.