Long-Term Care Ombudsman

In an effort to prevent spreading of COVID-19 to residents in long-term care facilities, ombudsmen are also restricted from visiting during this time.  During this time we are relying on other methods of communication, including FaceTime, video-conferencing or teleconferencing options.  If you have any questions or concerns contact LTCO Program Director Natalie Brown-Radtke at 502.637.9786 or 965.8310 or email at nbrownradtke@archlou.org.  For further information regarding COVID=19 you can call the KY COVID Hotline at 1.800.722.5725 or visit www.covid19@ky.gov.

The Long-Term Care Ombudsman Program advocates on behalf of residents in nursing homes and other long-term care facilities. It is a no cost service, and we assist long-term care residents and their families in Breckenridge, Bullitt, Grayson, Hardin, Henry, Jefferson, Larue, Marion, Meade, Nelson, Oldham, Shelby, Spencer, Trimble, and Washington counties.

The Ombudsman Program was created in 1972 as a Public Health Service demonstration program to meet the needs of residents facing problems in nursing homes. In 1978, Congress amended the Older Americans Act to include a requirement that each state develop a Long-Term Care Ombudsman Program. The Ombudsman Program addresses complaints and advocates for improvements in the long-term care system. Ombudsman responsibilities outlined in the Older Americans Act include:

  • Identify, investigate, and resolve complaints made by or on behalf of residents
  • Provide information to residents about their rights
  • Educate and inform consumers and the general public regarding issues and concerns related to institutional long-term care
  • Promote the development of citizen organizations and volunteers to participate in the program
  • Advocate for changes to improve residents’ quality of life and care

Catholic Charities holds the Kentuckiana Regional Planning and Development Agency and Lincoln Trail Area Development District contract to administer the Ombudsman Program.

Making a decision to move into a nursing home or other long-term care facility is a new experience for most people. We can provide information that will help you know what questions to ask and how to evaluate the answers when talking to nursing homes about placement. We can also help you locate available information on facilities. In addition, comparative information on nursing home can be accessed at the following website: www.medicare.gov

Nursing homes need more staff
Research shows that residents need 4.1 hrs of nursing care per resident per day in order prevent negative consequences. Read more >